Terms and Conditions:

General Terms and Conditions

1Payment by Telegraphic Transfer in full amount with terms:
a. 50% deposit at order confirmation.
b. 50% prior to export / delivery.
 2Prices are quoted xworks, valid 60 days from the date of quotation for the entire works as enquired.
 3DUA reserves unit price adjusment for partial award. DUA reserves price adjustment after mockup /
sample / prototype production.
 4For cost and time effectiveness please kindly consider ordering your spare parts / replacement orders
at time of main order. DUA reserves the right to decline small quantity orders or charge
higher prices and longer lead times.
 5All samples (prototypes/mock ups) and production orders will be started after shop drawing approval and
 order confirmation.
 6Design changes (by Client) after shop drawing approval and order confirmation are subject to DUA
approval and may incur extra charges (tooling development) and extended delivery times.
 7Lead Time: usually 12 (twelve) weeks (may be reduced to 60 days or extended to 120 days) after order
confirmation and shop drawing approval date (subject to final PO date). Cancelled orders forfeit deposit   progress
 8Label & Certification: : All lighting fixtures are manufactured to certified standards with certified electrical
components (unless specifically noted).
 9Prices are inclusive of Carton Box or Carton Roll packing suitable for international FCL sea freight as follow:
a. 3 ply inner and 5 ply master (with standard DUA labeling).
b. Extra charges may apply for LCL and Airfreight as well as other packing systems (i.e. wooden crate, printing,
    bar code, special requests etc).
10Samples or prototypes: : are charged at 200% of their quoted main production qty order price with the 100%
surcharge credited back to you at time of main production order. Extra upfront tooling charges may apply.
11Policy : DUA samples (mockup & prototype) are manufactured for your final design concept and quality review
prior to main order confirmation with the understanding DUA’s quoted prices above are herewith acknowledged
acceptable to Client’s provisory budget.
It is strictly forbidden to use DUA’s samples for reverse engineering or counter sampling by others inclusive first
party and third party suppliers.
12In case of Project delivery delays by Client; after initial 1st month grace periode free of charge, DUA will invoice
1.5% per month for additional warehouse costs and 1% per month interest charges on outstanding delayed
delivery invoice value.
13Lighting prices are quoted without light sources unless specifically noted.
14All branded light sources, electronics and imported electrical hardware as per original manufacture’s
guarantees and terms.
15Please consult with your freight forwarder and Receiving Warehouse if any damages have occurred from
shipment or warehousing mishandling or accident. Photo proofs are to be received by DUA within
10 days of damaged / mishandled goods reception so we can assist review and process claims with
your freight forwarder or warehouse insurer.
16Proprietary Rights: Client warrants having the proprietary design rights to the product ordered to be
produced by DUA Lighting.